Privacy Policy

We at The Art of Concrete are committed to protecting and respecting your privacy. This policy describes how we collect, use, disclose, and safeguard the information you provide through our website (https://www.theartofconcrete.ca), as well as your rights in relation to that information.

Information We Collect

We may collect and process the following types of personal information when you use our Site or contact us, including but not limited to:

Contact information, such as your name, email address, telephone number, and mailing address, when you request a quote or communicate with us.
Project-related information, such as details about your property or concrete project, if you provide this to us for estimating or consultation purposes.
Usage data and technical information, such as your IP address, browser type, operating system, the pages of the Site you visit, and the time and date of your visit. This may be collected via cookies or other tracking technologies.
Communications data, e.g., any messages you send us via the Site, email or other channels.

How We Use Your Information

We use the information we collect in the following ways:

To provide you with quotes, estimates, and project information, and to communicate with you about your concrete project.
To respond to your inquiries, requests or feedback.
To operate, maintain, personalize and improve our Site, services and customer experience.
To send you marketing or promotional material (only if you have opted in) about our services, special offers or events.
To comply with legal and regulatory obligations.

Disclosure of your Information

We will not share your personal information with third parties for their own direct marketing purposes unless you have given consent. We may disclose information to third parties in the following circumstances:

To our service providers, contractors or subcontractors who assist with our business operations (for example, companies helping us manage our website or handle marketing) and who are bound by confidentiality obligations.
If required by law, regulation or legal process, or to protect our rights, property or safety or that of others.
In connection with a business transaction, such as a sale, merger or transfer of our business assets (in which case your information may be one of the transferred assets).

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and provide you with a better online experience. Cookies may be used to recognise your browser or device, remember your preferences, track the pages you visit, and compile anonymous statistical data about Site traffic and interaction. You can set your browser to refuse cookies, or to alert you when cookies are being sent.

Data Security

We take reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, use or disclosure. However, no online platform is 100% secure and we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information for as long as necessary for the purposes set out in this policy (for example to respond to your inquiry, maintain our records, or comply with legal requirements). If you wish us to delete your personal data, please contact us.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you and request a copy.
Request that we correct or update your personal information.
Request that we erase your personal information, cease processing it, or withdraw consent (where applicable).
Object to or restrict the processing of your personal information.
At any time, unsubscribe from marketing communications (there will be an “unsubscribe” link in any marketing email we send).

Links to Other Sites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy statements of any external sites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under that age. If we learn we have inadvertently collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised version on the Site with the updated effective date. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or you wish to exercise one of your rights, please contact us at:
The Art of Concrete
500 Fairway Rd S, Kitchener, ON N2C 1X3, Canada
Email: info@theartofconcrete.ca
Phone: 1(519)588-8285